Política de reembolso

Return & Refund Policy

At Lipvia, we want you to love your purchase. If you're not completely satisfied, we're happy to accept returns in accordance with the guidelines below.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. To initiate a return, please contact our support team at lipviastore@gmail.com with your order number and reason for return.

Refunds

Please note that we do not offer direct monetary refunds. Once your return is received and inspected, we will process a store credit or exchange of equal value. You will be notified via email once your return has been processed.

Non-Returnable Items

For hygiene reasons, any items that have been opened or used cannot be returned. We also cannot accept returns on sale or discounted items.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please reach out to us within 7 days of delivery with photo evidence and we will make it right.

For any questions, contact us at lipviastore@gmail.com.